Want to be a part of an amazing organization? An organization that makes a difference in the lives of individuals each and every day?

Monroe Plan for Medical Care is a not-for-profit health care services organization that has been meeting the needs of our members in the Greater Buffalo, Rochester, Syracuse, and Binghamton Regions for nearly 50 years. Monroe Plan provides health home services and other critical health care services to individuals covered by Medicaid, Child Health Plus and the Essential Plan.

Following our mission and vision to improve the health status of individuals and families, Monroe Plan's innovative clinical care management programs are structured to meet the unique needs of members, providers, health care organizations and the communities we serve. Monroe Plan has consistently been recognized as a national leader in the "safety net" area, with a proven track record of improving health outcomes and reducing disparities by supporting a health care delivery system that ensures the availability of high quality medical care for all.

Behavioral Health Case Manager
Grade 307
This position requires travel throughout Monroe County

POSITION SUMMARY

Under the direction of the Supervisor, this position will provide case management services to members and their families. Interventions will be focused on assessment, crisis stabilization, coaching, referral and linkage. Conduct bio-psycho-social history assessment and provide supportive counseling to members and families. Engage members with high risk or complex health and/or psychosocial problems through community and home-based visits and telephonic support. Provide oversight and approval of HCBS service plans in collaboration with Health Home Care Management Agency and community-based organizations. Provide linkage to appropriate community resources, referral to appropriate care services, and communicate with providers in order to reduce health disparities and improve health care outcomes. Provide oversight of outreach staff related to provision of support to members on a case by case basis. This position works with substantial independence in the field, with consultation available from other clinical staff and/or Supervisor, as needed.

ESSENTIAL JOB DUTIES/FUNCTIONS

% of Time	Essential Function
50%	Provides Case Management services. Under the direction of the Supervisor, Case Management Department, the Behavioral Health Case Manager will: - Collaborate with other members of the Case Management team to provide information and support for members in addressing barriers to health. Examples of consultative areas include but are not limited to benefit assessment and linkage, psychosocial assessments and linkage and assisting and advocating for staff, members and families with community resources and planning case conferences. - Provide case management support to members with high risk or complex psychosocial problems through community and home-based visits and telephonic support. - Support members with Mental Health or Chemical Dependency inpatient hospitalizations in obtaining outpatient follow up care. - Provide linkage to appropriate community resources, referral to appropriate care services, and communicate with providers in order to reduce health disparities and improve health care outcomes. - Acts as an advocate for members to assure access and service delivery across the continuum of care and community resources. - Develops and implements targeted initiatives based on knowledge and expertise. - Meet regulatory and agency policy and procedures related to the practice and documentation of case management activities. - Demonstrate strong interpersonal skills in order to handle difficult situations in a professional and courteous manner. - Handles confidential information in accordance with HIPPA, state and federal confidentiality rules. - Provide oversight of outreach staff related to provision of support to members on a case by case basis.
20%	Consultation - Collaborate with Health Home Care Managers and member to review Plan of Care and guide the implementation of Home and Community Based Services for the member. - Collaborate with providers as needed for the coordination of needed care and services
20%	Communication - Interacts, as appropriate, with other internal and external agency staff. Attends team meetings, trainings, and other functions, as assigned by manager. - Presents and expresses information in an organized, understandable and complete manner. - Able to positively influence others.
10%	Reporting and Back Up - On a monthly basis, review charts for regulatory compliance and address errors/omissions. - Assist supervisor in the collection and reporting of metrics for reporting to internal/external entities, as needed.

Total must equal 100% - essential functions should be completed at least 10% of the time

 

OTHER FUNCTIONS AND RESPONSIBILITIES

- Identifies opportunities to improve processes and services. Shares with Supervisor issues that are obstacles to providing great service.
- Performs other duties as assigned.

 

MINIMUM REQUIREMENTS/LICENSES/CERTIFICATIONS
- Licensed Social Worker or RN with 3-5 years of psychiatric experience and/or substance use disorder 
- 5 years behavioral health experience
- 3-5 years experience in a hospital or community-based setting
- Effective and diplomatic oral communication skills; good listening skills
- Sound reasoning and problem-solving skills
- Strong computer skills
- Ability to read, understand and follow written policies and procedures
- Able to work effectively with a multidisciplinary team
- Ability to learn new skills
- Ability to interact with individuals with diverse cultural and religious customs
- Must have a valid NYS driver's license and car for community travel

PREFERRED QUALIFICATIONS
 

- Experience in insurance industry - Managed Medicaid experience a plus
- Experience in Case Management delivery

 

 

PHI MINIMUM NECESSARY USE: This staff position PHI access will be determined based on Minimum Necessary standards. The Minimum Necessary Grid can be found on the Human Resources and Compliance Web pages.

 

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional responsibilities, tasks and duties may be assigned as necessary.

Monroe Plan for Medical Care is an Equal Opportunity Employer.